In that year, total U. As a result, software companies are increasingly willing to enforce their legal rights against individuals and organizations which copy software in violation of the copyright laws or written agreements. The penalties, however, can be severe.
Abstract This talk sketches the field of software-quality-related liability. I will briefly outline many legal theories under which a maker of defective products or a provider of defective services can be sued.
This minute talk barely scratches the surface. Occasionally, I teach a once-over-lightly survey course on this topic--we squeeze the material into 8 hours and students complain that we needed more time.
Even squeezing software contract law into one day is a big challenge. Introductory Note Whenever I talk to software quality advocates about software liability, some people like what I have to say, and some people hate it.
On the positive side, lawsuits for defective products drive up external failure costs. This changes the balance in quality cost analyses and encourages companies to ship products that are less defective. On the some-people-hate-me side, we have reactions of people like W. Edwards Deming, one of my heroes except for his ideas about lawyers.
He named seven "deadly diseases. This theme has been promoted in expensive publicity campaigns. Whether you like it or not, we work in a world that has several laws that govern our products and services. Supporting this has been a wave of statistics that appear to show that customer lawsuits against businesses have skyrocketed.
For example, the following data from the Annual Report of the Judicial Council of California to the Governor and Legislature have been used in political campaigns. And there are dramatically fewer customer-side lawyers and consumer protection advocates.
The increase in civil court filings comes from "Other Civil Petitions" in which the Judicial Council includes "petitions filed under the Reciprocal Enforcement of Support Act" and various other family-law related petitions. This is not a business problem.
However, most in my experience, all software companies ship software with bugs that were found during testing but not fixed. Some of these problems have been extremely serious.
There is significant customer dissatisfaction. Computers became a "real" consumer product inwhen they outsold television sets. By the end ofcomputers and software ranked 8 in the Top 10 list for complaints to the Better Business Bureau, outdoing used car dealers. The consumer market continues to grow.
Inthere were million calls for technical support. Over the past seven years, the ratio of support to total employees in hardware and software companies has grown from 1 in 12 to 1 in 6. The average amount of training for technical support staff before they are put on independent telephone answering duty is only 40 hours.
Inthe industry left these callers on hold for about 3 billion minutes. The software industry has been one of the worst for leaving callers on hold. One study found that software companies leave callers on hold longer than any other industry studied, worse than government agencies, computer hardware companies, airlines, banks, utility companies, and others.
This person may not know the answer, but she is the right person to ask the question of. For example, in a recent class action suit, a customer alleged that Compaq released a product with known software defects Johnson v.
I have not yet seen an answer from Compaq. Always take initial complaints with a big grain of salt. The customer responded with a lawsuit.The essential tech news of the moment.
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software license agreement does not clearly set them out. Disputes can also arise when the needs of the licensee change (such as a move to a new . A license (American English) or licence (British English) is an official permission or permit to do, use, or own something (as well as the document of that permission or permit)..
A license can be granted by a party to another party as an element of an agreement between those parties. A shorthand definition of a license is "an authorization to use licensed material".
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